Customer & Vendor Return Management Made Easy.
Return Authorization was developed to provide a quicker and more efficient way for logistics professionals to process and manage their customer and vendor returns, thereby improving customer service and cash flow for their business.
Manage repairs & replacements
The system keeps track of products that need repairs or replacements, in addition to products that only need to be returned and refunded.
Coordinate customer & vendor returns
Manage both the process of customer returns to you and the process of your returns to vendors within one system.
Track Returned Products
Additional tools are available to help you track the status of returned items to identify situations that need follow up attention.
Identify problem vendors
Review returns by vendor to identify vendors who generate high numbers of returns, or vendors who decline returns. Use this information to review true costs and negotiate vendor pricing.
Visualize key data
Map returns by product and region to find claims with misleading marketing information. Graph returns by reason to identify ordering issues.