TSI Email System


The rise of tech-based communication has added an element of efficiency and timeliness to communication efforts.  However, just like standard snail-mail, there is still the slight possibility that emails and other forms of electronic communication may face incorrect handling, accidental deletion, get lost or rejected, or even corrupted.  Because of this, it is important that all mail of a critical nature utilizes a secondary verification process to ensure that delivery was successfully completed.

The MyEZClaim application has a number of workflow processes for follow-up emails, tasks, and reports, with the ultimate responsibility of the verification that an acknowledgment has been received lying with the MyEZClaim user themself.  The application is dependable, and it is possible to verify that the messages it sends are delivered to the target mail systems. However, should an issue arise, it is important to know that SPAM settings may affect the recieval of incoming emails.  

 After the Transolutions email system sends a message to a remote email server, our system no longer has control over what happens next, nor do we have insight into how it is labelled and processed in the target email system.  Because of the rise in SPAM, and the risky/tricky messages sent, some mail server administrators have configured their mail servers very tightly. When this occurs, there is a likelihood that false positives will occur, meaning that there may be an incorrect identification of real, important emails as SPAM.  These messages may face rejection, be dropped, or quarantined unnecessarily. If the MyEZClaim server is able to provide proof that the emails were delivered without issue, this is one possibility as to why the message may not have been received properly by the target mail server.

 Should a problem arise, it may be a fair idea to have the recipients of the emails ask their IT personnel to look into their logs and find out what happened to the legitimate emails that were proven to be delivered into their systems, but that never appeared in the users inbox.  The IT personnel can then resolve the issue, change the way that messages are flagged, and may reach out to the TSI team if there is anything that can be done to help resolve the situation.