What to Look for in Freight Claim Software

When looking around for any software solution, it’s often difficult to know where to start. In case you are considering investing in freight claim software after reading our post on software vs manual filing, here are a few things to look for when you go shopping for your freight claim software. You can also download a more thorough list of features to look for in our ebook: The Freight Claim Software Checklist.

Web-Based Freight Claim Software

More and more freight claim software solutions are web-based now. But this may not be true for all freight claim management solutions, so make sure you inquire about this.

Why is this so important? Web-based freight claim software has many advantages over traditional software:

  • Access to your data from anywhere with internet access.
  • No large upfront cost.
  • Software updates are often free and managed by the software vendor.
  • No installation necessary; this is a definite advantage as software installations are often costly and time consuming.

You can read more about the benefits of a web-based system in our whitepaper, Online Cargo Claim Software Benefits.

High Success Rate of the Freight Claim Software

One of the key aspects of freight claim software is that it should help you to reclaim losses from carriers, so make sure that the solution you’re considering has a proven track record. No freight claim software will create evidence for your claim when there is none, but it should help your success rate for valid claims. For example, when there is predominant evidence to support the claim (ie. the delivery receipt is clearly marked as short or damaged with the driver’s signature), MyEZClaim clients have an average success rate of 95% in reclaiming losses from carriers.

Freight Claim Software History

How long has the company been in business? How long has the company been making freight claim software? A long history means that the freight claim software has been built and updated based on user needs and suggestions over the years. For example, MyEZClaim started out as desktop software in 1997, but has since moved to the web-based model based on client needs.