Emailing Claims to UPS Freight


In order to ensure a successful process in submitting cargo claims to UPS Freight, read the following email submission process provided to us by the Director of Global Business Services at UPS Freight, Charles Purvis.

UPS Freight accepts cargo claims submitted by email to an  address set up exclusively for this purpose:  A program (Fax2Mail) converts incoming emails (with attachments) for this mailbox only, and moves it seamlessly into the UPS Freight claim system.

ONLY specific document extensions can be accepted in this manner, and no others can be processed correctly.  Make sure that your document fits into one of these categories before sending the cargo claim.

Accepted document types

  • Postscript (Adobe PS files; .ps)

  • Adobe Acrobat (.pdf)

  • Text (.txt)

  • Printer Language – PCL5 (.prn)

  • Tiff (.tif, .tiff)

  • Word (.doc, .docx)

  • Rich Text Format (.rtf)

  • Excel (.xls)

  • Hypertext Markup Language (.htm, .html)

  • JPEG (.jpg)

  • PowerPoint (.ppt)

  • GIF (.gif)

  • Bitmap (.bmp)

  • Visio (.vsd)

  • Publisher (.pub)

  • Project (.mpp)

  • Comma-separated values (.csv)

  • Excel Autorecover (.xar)

There is a restriction on the email size.  Only total email sizes of 10 MB or less can be accepted; be mindful of attached file sizes, particularly any pictures attached.  Once claims are received into the conversion program, they are subjected to a verification process.  If the verification fails, an error report is generated and errors will be reported back to sender via email so corrective measures can be taken.

If verification is a success, the claim is accepted into the system. The sender will not receive a notification of successful receipt. The standard claim acknowledgment letter will be sent out within one (1) week.

The status of successfully received claims can be viewed on the UPS Freight web site within 24-48 hours after submission (excluding weekends and holidays). If you need to send any follow-up communication, please use the email address.