Concealed Damage Claim Tips from CDS


The team at CDS Freight Claim Management put together a collection of tips on how to successfully report concealed damage claims.  Read on for a synopsis on how to best handle concealed damage, and be sure to check out the team’s website at

In their overview of concealed damage claim tips, CDS talks about how these claims are “the most difficult type of claim to recover”.  One thing that makes this type of claim a bit more challenging is the limited time frame; they have to be reported to the carrier within five days.  Although this may sound difficult, it is not impossible to resolve situations involving concealed damage.

Once you have reported the damage to the carrier within the five day time frame, or at least have the claim filed, you will then have to prove that the damage did not occur after the shipment had been delivered.  This is where keeping thorough records and documentation of shipments will come in handy. You may send this self-inspection to the carrier when you request for a formal inspection. Sometimes, the inspection may be waived and the carrier will consider your inspection credible enough.  Know that in most cases, however, the carrier will insist on an inspection. To preserve your claim that the product arrived in the damaged condition, it is important to request that the inspection occurs relatively quickly after the delivery; CDS recommends that the inspection happens “no more than 15 days after delivery”.  CDS also points out that if you have attempted to get the carrier to inspect the product and they fail to do so in a reasonable time frame, your self-inspection report will suffice for claim purposes.

When the carrier inspects the products for damage, make sure that you review the report made.  If the report includes notes that make it seem as though you should have noticed the damage immediately upon delivery, this will create a situation where the carrier can claim the damage is your fault and did not occur before delivery.  To validate your claim, you can also collect information from the interline carriers that also handled the product. There may be records of product damage earlier down the line that can prove the damage is not your fault. Also, CDS suggests reviewing the type of damage; if the damage on the product seems to have been created by equipment or machinery that you do not have on sight, the damage could not have happened at your location.

For more information, visit CDS Freight Claim Management’s website at: