Freight Claim Processing
Processing claims involves several steps. These include entering claims, generating follow-up letters, generating claim forms and entering claim updates. After entering your claims, you generate the claim forms that can be sent to the carriers. MyEZClaim also allows you to e-mail claims at anytime. You can send e-mails with high or low importance, add supporting documentation to the e-mail, zip the attachments and even request a confirmation from the carrier.
There are numerous features within MyEZClaim.net that assist you with freight claim processing. The Activities tab contains information that helps you track the status of the claim. The Diary tab is used to add diary notes that help you keep track of the events associated with the claim. The Task feature allows you to e-mail the work flow that can be built into the system. As you correspond with the carrier, and receive acknowledgements and/or payments, you need to update the claim to indicate that these events have occurred. There may also be times when you need to make corrections to the information in the claim. The process of updating claims is similar to that of creating a new claim, and can be done at anytime.
Follow-up letters can also be generated for claims that have not yet been closed. MyEZClaim.net generates letters for claims that are 30, 60, 90 and 120 days past due. Finally, as you receive acknowledgements of your claims, or payments against them, you can update your claims to reflect these events by using the Payments tab. After the payment has been applied, a claim can then be closed.