No one likes having to file a freight claim, but now that you have one, make sure you’re reimbursed by following the right freight claims process.
This article is a sneak peak of our full length ebook, How to File a Freight Claim – The Beginner’s Guide. In this ebook, you'll find everything that you need to know about filing freight claims.
Here is a summary of what we'll cover in the full guide:
How to File a Freight Claim – Ebook Sneak Peek
1. At the Time of Delivery
You should document the condition of the damaged freight when you receive it, on the delivery receipt. This will help you when making a case for your freight claim later.
2. Make Your Freight Claim Legally Valid
However you choose to format your freight claim, you will need to do the following for your claim to be considered legally valid:
- Identify the shipment
- State the type of loss or damage
- State the freight claim amount
- Make a clear demand for payment
3. How Long Do I Have to File a Freight Claim?
You should file your freight claim as soon as possible, but usually within 9 months, or as specified by the carrier.
4. Who Should I File The Freight Claim Against?
In most cases, you should file against either the originating carrier, or the delivering carrier.
5. What Documents Do I Need?
You should include all of the following documents with your freight claim:
- Original shipment invoice
- Copy of the delivery receipt
- Copy of the original bill of lading
- Invoice to prove the value of the lost or damaged product
- Invoices for repairs or replacements
Don’t forget to provide information to identify the shipment, which may include:
- Freight Bill PRO #
- Vehicle number
- Origin date
- Delivery date
- The shipper’s number
- Description of the freight
You should also include any other reports or information that can help to support your freight claim.
Don’t forget to keep a copy of the freight claim and any supporting documentation for your records.
6. What Are My Responsibilities?
You should do your best to mitigate the damages – you should file for your expenses, not including profits (although in some cases you may be able to file your freight claim for profit as well).
You also need to submit a request to the carrier to inspect the damaged shipment, and then retain the goods and packaging until the inspection has been made. It is a good idea to take photos as evidence of the freight damages.
7. After The Freight Claim is Filed
After the freight claim is filed, it is beneficial to remind the carrier of your claim at 30, 60, 90, and 120 days. Freight claim processing can be slow, so this will help to move the freight claim process along.
Now that you know the basics, increase your chances of being reimbursed by learning more about the filing process in our download, How to File a Freight Claim – The Beginner’s Guide. This 9-page ebook covers freight claim filing in greater depth, and covers additional ways to support your freight claim.
Disclaimer: The information on this blog is for personal reference only. This is not official legal advice. We accept no responsibility for consequences resulting from the use of this information. For official legal advice, talk to a certified professional.